We will only replace or refund your order if there is proof that the product that has been delivered to you was damaged or expired, if you are to damage the product yourself or store this product incorrectly allowing it to expire or become inedible then you will not be offered a refund or return from Bespoke Beef.
Our returns policy lasts for 2 weeks, therefore if 14 days have gone by since your purchase we can not offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not expired. To complete your return, we require a receipt or proof of purchase.
If you do plan to return your product you must keep it refrigerated at all times.
Once your return of the product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you return your order then we ask that you deliver it to: 17 Henry Street, Spring Hill, 4000.