FAQs
General
We deliver within a 150km radius of Brisbane city, if you are further then 25km from Brisbane CBD then your order will be delivered on a three week roster, the dates of a delivery to your area will be published to you personally and on social media.
Free delivery for orders over $150
Orders placed on any given day will be delivered the next day. Orders placed on a Friday will be delivered the following Monday
After you place your order you will be contacted by Bespoke Beef with an expected delivery time.
No minimum order
All orders are portioned and cryovaced by NCMC then boxed and delivered in Bespoke Beef’s refrigerated van
Free delivery for orders over $150
Orders placed on any given day will be delivered the next day. Orders placed on a Friday will be delivered the following Monday
After you place your order you will be contacted by Bespoke Beef with an expected delivery time.
No minimum order
All orders are portioned and cryovaced by NCMC then boxed and delivered in Bespoke Beef’s refrigerated van
What days do you deliver?
Deliveries are made Monday to Friday, 10:30am to 6:00pm
There are no deliveries on weekends or public holidays
There are no deliveries on weekends or public holidays
WHAT TIMES DO YOU DELIVER?
Deliveries are made between 10:30am and 6:00pm.
All orders are delivered in Bespoke Beef’s refrigerated van.
Our delivery drivers will text you to advise they have delivered your order if you are not home.
Our delivery drivers will text you to advise they have delivered your order if you are not home.
WHAT ARE YOUR DELIVERY COSTS?
Orders under $150 have a $20 shipping cost
Orders over $150 are delivered FREE
Orders over $150 are delivered FREE
CAN I GET YOUR BEEF delivered if I am not in your delivery radius?
Possibly, yes. Please call us on 0448 025 864
HOW IS MY ORDER DELIVERED?
Once your order is prepared, it is packed in a solid carboard carton, sealed and then transported in a refrigerated vehicle.
Bespoke Beef recommends that you refrigerate the product as soon possible once it is delivered.
Bespoke Beef recommends that you refrigerate the product as soon possible once it is delivered.
WHAT HAPPENS IF I’M NOT HOME WHEN MY DELIVERY ARRIVES?
Ideally your order should be placed in the fridge immediately upon receiving.
Therefore it is best to have the order delivered to an address where someone will be available to receive it. We realise you may not always be there to accept the order so if you are not going to be there to collect on that day simply contact us with a day that will better suit you (if this is not done prior to the delivery truck arriving you will be charged a small delivery fee).
If nobody is available to take collection of the order, we will do our best to contact you on the number you provide us to discuss a suitable place for us to leave your order. If instructed, we can leave your order with a concierge, at reception or any place designated by you.
Once your order has been delivered, it is no longer the responsibility of Bespoke Beef.
All risk of loss or damage to the goods passes to you once we have handed over the goods.
Therefore it is best to have the order delivered to an address where someone will be available to receive it. We realise you may not always be there to accept the order so if you are not going to be there to collect on that day simply contact us with a day that will better suit you (if this is not done prior to the delivery truck arriving you will be charged a small delivery fee).
If nobody is available to take collection of the order, we will do our best to contact you on the number you provide us to discuss a suitable place for us to leave your order. If instructed, we can leave your order with a concierge, at reception or any place designated by you.
Once your order has been delivered, it is no longer the responsibility of Bespoke Beef.
All risk of loss or damage to the goods passes to you once we have handed over the goods.
WILL YOU RECYCLE/REUSE MY MEAT BOX?
Definitely, we recommend that all repeat customers keep their boxes and return them to the delivery man on your next order, so they can be recycled and reused.
THERE WAS A PROBLEM WITH MY DELIVERY?
Contact us at any of the following:
0448025864
david@signaturebeef.com.au
0448025864
david@signaturebeef.com.au
RETURNS POLICY?
If you are unhappy with an order then please don’t hesitate to contact us. See our Returns Policy for more information.
