Privacy Policy

This privacy policy explains how Bespoke Beef Pty Ltd uses and protects any information that you give Bespoke Beef when you use this website.

Bespoke Beef is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bespoke Beef recommends that you read and understand our Privacy Policy, you should also read it regularly as it may change from time to time.

Collection and use of your information

What details we collect:

• Name
• Address
• Contact details (Phone, Email)
• Date and time of your visit to our website
• Other basic customer information

We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, email and delivery address, telephone number and payment card details when you register with us or place an order. We will use this information to process your order and payment. If you default on payments, we may disclose your relevant details to debt collection agencies. We may also review the products you buy using our online service to enable us to give you information about products and services that you may be interested in. We will keep a record of your emails to us to assist in our management of your account with us.

The only other circumstances when we may provide details, from which you are identifiable, to third parties, are where we are required to do so by law, in order to administer your order to our suppliers who process data on our behalf. We may need to contact you to enable us to fulfil your order correctly. On such an occasion, we will normally try to reach you by telephone or email.

We also collect information that is recorded by cookies, and other digital means when you visit our website or use any mobile device application. You may clear cookies and other digital identifiers by changing the privacy and other settings in your web browser.

You are entitled to withhold your personal information and remain anonymous or provide a pseudonym when dealing with us. However, if you do this we may be unable to process your order and provide you with our products

When your personal information is no longer required, we will destroy or delete it in a secure manner.

Information collected about you helps us to manage our business; improve our services; obtain services from other businesses; meet your needs relating to the supply of products and services; comply with our legal and statutory obligations; and respond to your queries or complaints.

Your information also enables us to provide you with details of other products and services and those of third parties that we think may be of interest to you. Use of the information also informs our sales and marketing strategies and we may de-identify your personal information for that purpose.

We may need to disclose your personal information to third parties who either supply products to us or who deliver products to you. Third-party product suppliers may be located overseas.

Third-party telecommunication services that are supplied to us may include data storage, back-up and disaster recovery services as well as payment processing services. These services may also be supplied to us from locations outside Australia that may change at any time without notice to us.

We may also disclose your personal information if we are authorised by or are compelled to do so under Australian law, for example, as a result of a warrant issued by a court or if required by a government authority, national security agency or law enforcement body.

Cookies

Our on-line platforms use cookies, for example, session (not permanent) cookies, persistent cookies, secure cookies, http-only cookies and third-party cookies to record information about your visit to our website.\

We do not use the information for the purpose of personally identifying you. In general we will use cookies for statistical purposes to obtain information about usage sessions and the areas of our website that attract traffic; to improve our website;

Data security and integrity

We take steps to protect the personal information that we hold about you against unauthorised access, use, modification, disclosure or loss.
However the internet is not a secure environment and you send us your personal information at your own risk.

Please contact us if you have any questions or concerns relating to this Policy or if you require a printed copy of it.