Orders under $150 have a $20 shipping cost
Orders over $150 are shipped FREE
Orders are delivered from Monday to Friday if you place your order on any given day you will receive it the next day. Orders received on a Friday will not be delivered until the following Monday.
You will be contacted by Bespoke Beef with a time of delivery as you will need to be at your home to collect the beef.
Customer must be present at time of delivery to collect package as we recommend that you refrigerate immediately.
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Bespoke Beef recommends that your delivery should be refrigerated immediately after it is delivered. Therefore it is best to have the order delivered to an address where someone will be available to receive it. We realise you may not always be there to accept the order so if you are not going to be there to collect on that day simply contact us with a day that will better suit you (if his is not done prior to the delivery truck arriving you will be charged a small delivery fee)
If nobody is available to take collection of the order, we will do our best to contact you on the number you provide us to discuss a suitable place for us to leave your order. If instructed, we can leave your order with a concierge, at reception or any place designated by you. Once your order has been delivered, it is no longer the responsibility of Bespoke Beef. All risk of loss or damage to the goods passes to you once we have handed over the goods.
Your order will be delivered in a solid cardboard carton with the sealed products inside, it will be transported to your home in a refrigerated van, once it is delivered the order is to be refrigerated immediately this is the responsibility of the customer.
Please read the FAQ’s regularly as we will provide updates and makes changes from time to time.
The FAQ’s include information about:
- the areas in which we deliver
- the days and times that we deliver
- the order delivery process
- our packaging standards
- what we do if you or someone whom you authorise is not available to collect delivery